Telicia Ztz
map-marker Farmington Hills, Michigan

Parcel missing

It is showing delivered in the tracking but I didn't get it and they mentioned the name of my husband who is at office dey didn't even rang my door bell I checked the mail box even but I don't have any information about my parcel where they dropped r whom they gave and whom to contact also
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David L R

MileagePlus

Can't find David L Rebischke Mileage Plus Account no and password, the one we have is not working I need help with a person
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Preferred solution: Mileage Plus information

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Seattle, Washington

Endless phone trees with no answers and no humans

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United Express - Endless phone trees with no answers and no humans
A simple question about whether my fare allowed a carry-on bag. I gave up on the United Express phone contact and called United Airlines instead, they connected me with a human and my question was answered promptly.
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User's recommendation: Avoid United Express

Anonymous
map-marker Western Springs, Illinois

So my bag is still missing....maybe it will change if you bring my bag

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United missed the Alaska air to United transfer..they tried to blame Alaska airlines, but in reality and according to Alaska airlines, the bag made it to green bay..united airlines failed to get it on my airline to green bay. ..this is why dont fly I dont like to fly other airlines
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User's recommendation: Dont fly united

Siarra Axi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Montgomery, Texas

Package held at customs

Noone will talk to me about my package. I keep getting United Airlines, not United Express. Who do I contact?
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Anonymous
map-marker Kane, Pennsylvania

Can I bring my MacBook Pro 14 on board plane

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They were very easy to get ahold of and quick to get my answer. Thank you! My concern was that I dont have a removable battery on my Mac pro computer.
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Leslie C Sdf
map-marker Rohnert Park, California

Flight cancelled subsequent flights kept getting delayed

United Express - Flight cancelled subsequent flights kept getting delayed
United Express - Flight cancelled subsequent flights kept getting delayed - Image 2
Flight leaving SFO to Reno nevada 7/23/21 cancelled from gate F7 flight scheduled to depart 1040 pm and arrive at 1144 pm at Reno Nevada. United personal announced pilot called in sick and no replacement.
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Loss:
$689

Preferred solution: Full refund

User's recommendation: Do not book flight through 3rd party

Kin A
map-marker Louisville, Kentucky

Package stuck in customs, getting charged money to have it shipped to me

Package stuck in customs, getting charge $$14,000 do you have this package delivered to me, cannot get anyone to call me back help me with this constantly getting emails saying I keep owe a certain amount for this certificate or a stamp, I need someone to let me know whats going on
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Loss:
$16

Preferred solution: Deliver product or service ordered

User's recommendation: Do not ever send anything overseas, they charge you an exorbitant amount of money and you do not receive your package

Anonymous
map-marker Wichita, Kansas

Broke Again

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United Express - Broke Again
I fly a lot business wise. The contract carriers supporting United are marginal at best. Smaller markets depend on them. Problem is Aging Aircraft and high demand. In the last 3 months I’ve experienced 4 out of 8 trips with mechanical delays including 2 cancellations. CRJ 200-400 are the worst offender. Beware flying public! Book another airline!
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Reason of review:
Damaged or defective
Wendy H Uax
map-marker Houston, Texas

Paying customers sweating

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Boarded united express and welcomed by no air in the summer in Houston, TX. Passengers profusely sweating. No air, hard to catch breath, panicked customer. Totally unpleasant experience and would not recommend flying United Express. How much did we pay for this inpleasurable experience? Too much.
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Reason of review:
Bad quality
Anonymous

Very bad experience

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I have been at the airport since sunday 2 pm. Until 6.20 am monday because they cancelled my flight without notice. They changed flying times 3 times and at the end it was cancelled. They didn t even bother to find alternate accomodations for me.piece of *** company.
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

United Skywest worst for flight delay

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9 of 10 United Skywest flights in/out of SLC are delayed - they cannot get aircraft or crew where they need to be to fulfill their promises. Absolute worst airline I’ve flown - and I’ve flown a lot of airlines worldwide
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

NEVER EVER EVER EVER FLY UNITED EXPRESS

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Got up early to catch 6:50 am out of Santa Barbara. People were nice no problem boarded the plane supposed to go to San Francisco for a 20 minute layover and the same plane was to *** at 8:40 then go to my destination Arcata, CA arriving 10:24.

No sooner in the seat we were delayed an hour and had to deplane. An hour later we were back in the seat and off we went. Arrived in SF to find my plane was no longer going to Arcata and a different plane had already left for Arcata at 8:40. Now I have a four hour lay over.

Then 3 delays later I'm still in SF with a supposed departure time of 3:50 arriving at 5:08 pm! If that even happens it will be 7 hours late!!!!! The only answer I could get from 'customer service' was it was the antiquated air traffic control system. I have never seen anything like this in all my life.

Never Ever Ever Ever fly United Express!! Never Again.

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Reason of review:
Not as described/ advertised

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Anonymous

Delayed flight

I have used aunited Express over the years to go between San Luis Ibispo and LA and have consistently had flight delays . Today's 5/31/17 was supposed to leave at 4:55 PM and at 7:45 I'm still sitting here.

It's been moved twice, once to 8:08PM and now to 8:30. PM This has been going on for years and in fact I have not had one flight that has ever left even close to on time with one exception . I had a 2:30 PM flight once that I missed by 10 minutes because my Delta flight from New York was delayed. That 2:30 PM flight left on time.

I rebooked at 2:45 PM and did not leave LAX until 9:pM after delays. I really don't know how they stay in Business and I wish SLO would put a competitive commuter airline in.

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Reason of review:
Not as described/ advertised
Anonymous
map-marker Colorado Springs, Colorado

Worst service in all my years of flying

My original flight was supposed to be 5529 to Colorado Springs. I was there by 4 pm waiting after flying in from San Diego on a connecting flight. I was manifested in checked in for the flight all the way to COS. The flight was scheduled for 5:05pm and at 4:48 the sign was not updated to show the flight from the gate, and there was no posted time. I had to ask a gate agent at a nearby gate to even find out if the flight was still going. That gate agent from another gate went over and updated the sign at about 4:52 to show a delayed departure time of 5:20. The flight was delayed twice; once to 5:20, then again to 5:34. I remained in the area waiting for boarding. I received only one notification e-mail about the flight being delayed at 5:09 saying it was delayed until 5:34. There were only around 10 people waiting on the flight so it was a very empty flight. I watched the people disembark from the plane when it arrived late, around They were disembarking from around 5:10- 5:18. I got a phone call from my wife while I was watching the people disembark, at around 5:15. While I was speaking with her about the delay and my anticipated arrival time, apparently they began boarding for my flight. I did not hear any calls for me and when I turned back around, the gate was closed. It was 5:26 on my phone. I went up to the gate and knocked on the closed door. There were no gate agents at any gates near me. I watched the time ticking away so I ran down to another gate agent and asked them to call. They did and said the door was closed and there was nothing they could do. It was about 5:29 at this point. I asked them to call again and ask if they would please reopen and told him I had over $500 in live corals in my checked bag, and I needed to get on the flight with my bag. He said he wouldn't call again. I asked him three times, and when he finally called again, he just asked if the door was closed, he didn't ask if they would wait for me. It was the last flight of the night to Colorado Springs. They could have held the almost empty flight. They didn't call for me by name. They basically hurried the boarding and left within minutes without making any attempt to ensure all waiting passengers were boarded. I was right there. I've flown for over 30 years on just about every domestic carrier and most South American carriers and I've never had such abrupt and callous service. I went to the United Customer service agent and told her what happened. She said "United Express never calls for passengers by name. You should have been there". Her total lack of customer service skills was immediately apparent when she admitted they don't try to ensure all passengers are boarded, but then quickly blamed me. The slightest amount of training should have given her the skillet be empathetic, even if there was nothing she could do. I categorize this experience as the biggest customer service fail I have ever experienced in flights to every state in the United States (every state at least twice except for Minnesota where I've only flown once). The gate signage was not updated within 15 minutes of the scheduled time. The e-mail notification of delayed departure missed the first delay, only showed the second delay and arrived less than 30 minutes before departure time. The boarding time was obviously hurried see the gate agent and crew could split early, and they left me hanging. The other gate agent was not helpful, not empathetic, and didn't even simply ask over the radio if they would accommodate me. The Customer service agent told me about the poor service from United Express, but was still not empathetic. My bag was sent on a plane without me. I was put on a later flight to Denver, almost 80 miles from my destination and I had to spend $200 for a ride in the snow to my home. I got a notification telling me my bag would be arriving in Denver, but it arrived in Colorado Springs. Luckily my wife was able to go out in the blizzard and after getting my son to push her to get the car unstuck to get out of our street, she was able to get the bag for me in Colorado Springs and put the $500 worth of live corals into warm water. In short, I was neglected, and nobody game a ***. I wasted over two hours, $200 dollars, and my wife had to risk her safety getting onto dangerous roads in our car to get my bag. I couldn't be more dissatisfied with my experience with this trip. The first gate agent, who was late showing up and updating the signage could have prevented every bit of this. They could have made an announcement looking for me. They could have remained at the door instead of closing it and running off immediately. The last flight of the night could have been held briefly. The second agent could have simply asked if they would open the gate for me. The plane had not pushed back yet!. The customer service agent probably shouldn't have said United Express never calls for manifested and checked in passengers before closing the gate. She should have shown a slight amount of empathy. The simplest things make a huge difference when someone's day has just been thrown into disarray - for whatever reason. I am completely unhappy with the terrible service I received.
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Reason of review:
Poor customer service
Margaretann Gnc
map-marker South Lake Tahoe, California

United Express Carry-On Baggage Review from South Lake Tahoe, California

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On December 20th, my husband and I were flying out for our honeymoon. We left from Birmingham, AL and had a connection flight in Houston before reaching our final destination. The Birmingham crew was wonderful, very helpful, polite, but the Houston crew! It first started with a sudden "weight limit" the crew didn't know about, which is fine. Things happens. But to be so upset about it and take it out on customers is ridiculous! An attendant at the gate SNATCHED my carry-on, did not grab or ask for it, snatched it from my hand and proceeded to get on to me for not checking it. I began to explain that this is a connection and the flight attendants in Birmingham had no issue with it, but he cut me off and still continued on how I should've checked it and how I should pay better attention to the rules, etc. Like it was my fault, but let me be clear, the bag fit into the overhead of the last plane without a problem and slid into the "see if it fits" bin right outside the gate and the attendant still tagged it as a check in. When my husband began to tell him that it will indeed fit, the same flight attendant waved him off and snapped at how "that's not the problem". If it had been a "weight issue", 10 people voluntarily gave up their tickets for a later flight, I highly doubt my 8lb carry on would've crashed the plane, if my bag was even that heavy. So I carried my now tagged check in bag down the terminal and asked the flight attendant on the plane about my bag. She politely said it was not a problem and would fit without an issue, great right? No. One of the ground attendants from the gate stormed down the terminal and grabbed my bag again (because apparently asking for a bag is a crime and snatching out of people's hands is the way to go) and began explaining to the attendant on the plane how this bag needed to be checked and there was no way it would fit. At this point, I'm done fighting and just want a confirmation that it will get to our final destination in time, which the attendant snapped how she couldn't guarantee that and how I should've checked it in in the first place. I've now lost my cool and did snap (I know I shouldn't have) how I needed that bag and how it had valuables that had to make it. The attendant then yelled at me at how rude and disrespectful I was being and how I needed to learn some manners, ripped off the check in tag and slung my carry on at it, yelling "Merry Christmas" in my face. I was honestly too shocked to ask for her name or for her supervisor, I've had plenty of insults and rude I counters with attendants before, but never had a bag slung at me. And guess what fit perfectly in the overhead carrier? My carry on! After all that, my carry on actually did fit! Shocker there... Worst experience ever. You know what they say, one bad egg ruins the whole bunch. I will never fly United Express again.
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Reason of review:
Poor customer service
2 comments
Guest

Its a good thing airlines do not have the same policy: one bad customer ruins the whole bunch, and thus decides not to fly any customers.

There seems to be more to this complaint because the language of the complaint indicates there was a male attendant up at the counter and a female attendant down by the plane.

If it was merely being rude, both attendants would not have had a problem with you.

You keep blurring two issues: The fact that it fits in the overhead bin DOES NOT mean it is acceptable as fitting within the limits of permissible size for a carry-on, and vice versa. You do not say whether your flight from Birmingham to Houston was a united flight, or an united express flight. If the former, then they may certainly have allowed you to take on a bigger bag.

But as the United's website says:

"United Express flights are served by regional partner carriers using smaller aircraft than United's mainline fleet. Aircraft in the United Express fleet generally have less room in the overhead bins for carry-on baggage, and in most cases roller bags and other larger carry-on items will not fit in United Express overhead bins. As a result, you may need to gate-check these items before boarding." Thus the fact that it fit on the prior flight or was within the limits of the prior flight is irrelevant.

It seems like the attendants sought to gate check your bag on the smaller plane and you caused such a scene they (two attendants) simply gave up because the fight was not worth it. It is they who have the complaint about your behavior.

Guest
reply icon Replying to comment of Guest-1083555

Both flights were United Express. The bag was within regulations, even proven from the departure in Birmingham when I asked the attendants and they had no problem fitting it into the bin outside the gate, which it too fit in the bin outside the gate in Houston, but was still tagged to be a check bag.

And if it wasn't up to regulation standards, then explain to me why the attendant did not explain this to me or my husband when we asked? Then to snatch my bag instead of ask for it or even gently take it, I get it if you want to test the bag yourself, but don't snatch a bag from anyone.

And surprisingly, I was trying to be as polite and as nice as possible until the attendant in the terminal snapped at me and was short, telling me how it would be my fault if my bag didn't make it. That was when I was rude and snapped back because, like stated earlier, a previous United Express flight had no issue with my bag and this all started when the attendants in Houston were alerted about a weight limit aboard the aircraft.

Again, I understand that these things do happen, and if my bag were to be an issue of weight management, then tell the customer especially when they ask twice why their bag can't go aboard the plane.

We had no explaination when asked about the bag, we were snapped at and cut off by the attendant at the gate then again in the terminal by an attendant who followed us down, my property was snatched from me, I was yelled at when I did snap back (let me be clear that this was the only time I was rude to an attendant and one can only hold their composure for so long) then I had my bag slung at me because an attendant was "done fighting with me"? Customer service was poor, attention to the customer was poor, that is why I am complaining.

I don't see how I am the issue, especially since I was headed into freezing cold weather and all my valuable and necessities were in that bag.

The fact that my husband and I were treated so poorly when we were paying customers who didn't actually do anything wrong and if we did, no one bothered to tell us except for the one time I was rude and snapped back.

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