
United Express
United Express Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
United Express has 1.7 star rating based on 12 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Dont fly united", "Avoid United Express", "Do not book flight through 3rd party", "Do not ever send anything overseas, they charge you an exorbitant amount of money and you do not receive your package".
Consumers are not pleased with Additional Fees and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
United Express has 1.7 star rating based on 12 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Dont fly united", "Avoid United Express", "Do not book flight through 3rd party", "Do not ever send anything overseas, they charge you an exorbitant amount of money and you do not receive your package".
Consumers are not pleased with Additional Fees and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews






Parcel missing
MileagePlus
Preferred solution: Mileage Plus information
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Verified Buyer |Endless phone trees with no answers and no humans
User's recommendation: Avoid United Express
So my bag is still missing....maybe it will change if you bring my bag
User's recommendation: Dont fly united
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Package held at customs
Can I bring my MacBook Pro 14 on board plane
Flight cancelled subsequent flights kept getting delayed
Preferred solution: Full refund
User's recommendation: Do not book flight through 3rd party
Package stuck in customs, getting charged money to have it shipped to me
Preferred solution: Deliver product or service ordered
User's recommendation: Do not ever send anything overseas, they charge you an exorbitant amount of money and you do not receive your package
Broke Again
Paying customers sweating
Very bad experience
United Skywest worst for flight delay
NEVER EVER EVER EVER FLY UNITED EXPRESS
Got up early to catch 6:50 am out of Santa Barbara. People were nice no problem boarded the plane supposed to go to San Francisco for a 20 minute layover and the same plane was to *** at 8:40 then go to my destination Arcata, CA arriving 10:24.
No sooner in the seat we were delayed an hour and had to deplane. An hour later we were back in the seat and off we went. Arrived in SF to find my plane was no longer going to Arcata and a different plane had already left for Arcata at 8:40. Now I have a four hour lay over.
Then 3 delays later I'm still in SF with a supposed departure time of 3:50 arriving at 5:08 pm! If that even happens it will be 7 hours late!!!!! The only answer I could get from 'customer service' was it was the antiquated air traffic control system. I have never seen anything like this in all my life.
Never Ever Ever Ever fly United Express!! Never Again.
Airline Expert Talks
Delayed flight
I have used aunited Express over the years to go between San Luis Ibispo and LA and have consistently had flight delays . Today's 5/31/17 was supposed to leave at 4:55 PM and at 7:45 I'm still sitting here.
It's been moved twice, once to 8:08PM and now to 8:30. PM This has been going on for years and in fact I have not had one flight that has ever left even close to on time with one exception . I had a 2:30 PM flight once that I missed by 10 minutes because my Delta flight from New York was delayed. That 2:30 PM flight left on time.
I rebooked at 2:45 PM and did not leave LAX until 9:pM after delays. I really don't know how they stay in Business and I wish SLO would put a competitive commuter airline in.
Worst service in all my years of flying
United Express Carry-On Baggage Review from South Lake Tahoe, California
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Its a good thing airlines do not have the same policy: one bad customer ruins the whole bunch, and thus decides not to fly any customers.
There seems to be more to this complaint because the language of the complaint indicates there was a male attendant up at the counter and a female attendant down by the plane.
If it was merely being rude, both attendants would not have had a problem with you.
You keep blurring two issues: The fact that it fits in the overhead bin DOES NOT mean it is acceptable as fitting within the limits of permissible size for a carry-on, and vice versa. You do not say whether your flight from Birmingham to Houston was a united flight, or an united express flight. If the former, then they may certainly have allowed you to take on a bigger bag.
But as the United's website says:
"United Express flights are served by regional partner carriers using smaller aircraft than United's mainline fleet. Aircraft in the United Express fleet generally have less room in the overhead bins for carry-on baggage, and in most cases roller bags and other larger carry-on items will not fit in United Express overhead bins. As a result, you may need to gate-check these items before boarding." Thus the fact that it fit on the prior flight or was within the limits of the prior flight is irrelevant.
It seems like the attendants sought to gate check your bag on the smaller plane and you caused such a scene they (two attendants) simply gave up because the fight was not worth it. It is they who have the complaint about your behavior.
Both flights were United Express. The bag was within regulations, even proven from the departure in Birmingham when I asked the attendants and they had no problem fitting it into the bin outside the gate, which it too fit in the bin outside the gate in Houston, but was still tagged to be a check bag.
And if it wasn't up to regulation standards, then explain to me why the attendant did not explain this to me or my husband when we asked? Then to snatch my bag instead of ask for it or even gently take it, I get it if you want to test the bag yourself, but don't snatch a bag from anyone.
And surprisingly, I was trying to be as polite and as nice as possible until the attendant in the terminal snapped at me and was short, telling me how it would be my fault if my bag didn't make it. That was when I was rude and snapped back because, like stated earlier, a previous United Express flight had no issue with my bag and this all started when the attendants in Houston were alerted about a weight limit aboard the aircraft.
Again, I understand that these things do happen, and if my bag were to be an issue of weight management, then tell the customer especially when they ask twice why their bag can't go aboard the plane.
We had no explaination when asked about the bag, we were snapped at and cut off by the attendant at the gate then again in the terminal by an attendant who followed us down, my property was snatched from me, I was yelled at when I did snap back (let me be clear that this was the only time I was rude to an attendant and one can only hold their composure for so long) then I had my bag slung at me because an attendant was "done fighting with me"? Customer service was poor, attention to the customer was poor, that is why I am complaining.
I don't see how I am the issue, especially since I was headed into freezing cold weather and all my valuable and necessities were in that bag.
The fact that my husband and I were treated so poorly when we were paying customers who didn't actually do anything wrong and if we did, no one bothered to tell us except for the one time I was rude and snapped back.